Fiery Business Responses to Poor Online Reviews

Author image for Eric Lund
Eric Lund
Feb 24, 2020 1:00 PM EST

People absolutely love leaving extremely critical, sometimes untruthful reviews of stores and restaurants. Sometimes it's even a lie made up by their competition. Business owners will go to bat online to defend their honor, like this guy who leveled with a customer who complained over buying a single dollar taco. Sometimes customers are lying to save face and the business brings in some critical details, like this tattoo parlor that had an epic response for an entitled customer.

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  • 01
    Text - Text - 0 D3 O3 ** 3 months ago Maggot in the food and how disgusting the place looks inside. I can't imagine the amount of bacteria hidden inside. Business Manager Initially when i saw this review i was very worried that there was a problem in the kitchen. I asked the head chef, the line cooks, the dishwasher, and the servers if they knew what dish this was. Nobody could figure out what it was. The owner also tried to reach out to you with no luck. I looked at your previous yelps to get a
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  • 02
    Product - Le Jardin Restaurant reviewed Le Jardin Restaurant 1* Jun 11, 2017 at 16:48 • O Horrible experience. Went for my anniversary, my wife's food had hair in it. They didn't take it off the bill nor did the manager apologize. I would never recommend this place to anyone. шт 5,174 LIKES Landiy Le Jardin Restaurant French Restaurant O Like Comment Share Le Jardin Restaurant Anniversary??? Wife??? But profile says that you are single!!! , your ABOUT FRENDS O Featured Albums 39w Edited Like Rep
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  • 03
    Text - ll U.S. Cellular LTE 4:33 AM @ 1 * 31%O Q A pig and porter iowa city OVERVIEW REVIEWS ABOUT Like K 1 review *** 5 months ago Sat at the bar with my friend tonight for an hour & she never got served . Bartender was rude. Like Response from the owner 5 months ago Your friend was intoxicated to the point of falling down, she was cut off it would have been illegal to serve her. If she needs help seek help...https://www.aa.org/ 38 reviews ** 2 months ago Excellent food and great craft beer sel
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  • 04
    Text - 1 review *★* 6 months ago The worst restaurant in Miami! Overpriced food and low quality. For tandoori dishes they use red or orange colorant. Murg 65 is disgusting-chicken under the bunch of chinese style sauce. Masala Chai it's just regular black tea with milk. Not authentic. Save your health and money. Helpful? Response from the owner 6 months ago You were recently fired from job for poor service and a lot of complaints from our guests.
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  • 05
    Text - Gaye Ryan 1 review ***** 3 weeks ago Terrible service. Very condescending. Cakes were dry and unpalatable. Coffee was cold. Do not recommend this placel!! Response from the owner 2 weeks ago Hey Gaye, we thought you might write a bad review, but when your partner takes a cupcake off the wall, removes the topper, licks it, then places the licked topper back on the wall, we had to ask him to bring his licked topper and now dirty wall case to the front counter so that we could throw it out f
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  • 06
    Text - Text - Had an awful experience with this restaurant. Ordered there 2 pizza, wings, and garlic bread deal for $28.99, however asked the employee to sub the one pizza for gluten free. Was called back 5 minutes later and told that the system crashed and that they needed to retake my order and that the gf option would be a $3.50 up charge. When my dad went to pick it up they tried to charge him over $60 for the order. I called back and was informed that they didn't do substations for there bu
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  • 07
    Text - O000 Reviewed yesterday O via mobile Ok The service was Good. The food wasn't good. (The lobster) We had a reservation at 19:00, and we came a little late and our table were given away after 10 minutes.. although there were plenty of empty tables. Manager at Noa Seafood Restaurant, responded to this review Responded yesterday If you came late and your table was given away, how did you manage to eat the lobster that we dont sell ??
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  • 08
    Text - Text - *★★★★ 10 months ago I never write reviews but this was so Horrible that I had to say something... The food was salty and pricy I had the turkey meal it wasn't turkey meat it was turkey ham. The meat was dry and spicy my 4 year old was starving, but could not finish. There aren't any sides if you want a side you have to pay extra for it is self service they don't even give you plates the chocolate wasn't good either... Honestly 4 of us 2 sandwiches two side of "meat" or make believe
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  • 09
    Text - Text - DOOOD 21/12/2017 Serves a goat cheese omelette (on the menu) with mozzarella cheese!!! That's right and they tried to pass it off as goat cheese! The excuse... sometimes he gets confused!!! Are you kidding me? With those prices you don't have that luxury!! Pick another place to go in Ghujnia You'll never know what will be put in your food! Sandy M. and 1 other voted for this review O Useful 2 e Funny O Cool Business Owner So we do not often respond to negative reviews unless it is
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  • 10
    Text - Text - 1review 4 months ago We showed up and waited a good 2 hours to sit and then another 3 hours to eat. the music was completely annoying and inappropriate and when I left my ears were bleeding. The waitress was a little smelly and when I asked her to put the Yankees game on she said she would but never did.. The food was cold and beer was warm, the only thing that I pleased was the condiments. Thanks and don't go here:) (Owner) months ago You didn't wait two hours. Our wait never hit
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  • 11
    Text - Text - Marcel recommend 1 hour ago · doesn't 1 star The young man behind the bar is very rude. We had to go because the electricity was too expensive for them. We had ordered several drinks and were working on our laptops. We have only been there for a short time. We asked before ordering if it was Ok for us to work on our laptops and use the wifi... The girls serving the drinks are very friendly. - You 1 Comment Like לן Comment Share Hi Marcel, we are a restaurant not an office, we more
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  • 12
    Text - Text - O N 53% 16:08 Pôr Do Sol OVERVIEW REVIEWS PHOTOS 1 review 4 months ago Ants crawling around everywhere, even when we moved tables. Did not enjoy the meal, asked for medium steak for it to come completely rare. We left quickly and I would never go back. Lke ל)ן Share ol (Owner) 3 months ago Dear Mrs Thank you for your review. We regret you had a bad experience in our restaurant. Having a garden and an outdoor dining space it is normal that at this time of the year some little ants m
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  • 13
    Text - Text - 6 days ago This was a major mistake going here. We were very hungry and really looking forward to a good meal.after reading the reviews we thought it looked good, but wrong. The service was horrible, the cashier lady was so rude. I complained because my husband and myself had only ordered and the bill was already up to 45.00 not counting my other two kids. The kids menu is horrible, my daughter wasted her food. There are no fries or salad, no chicken strips. Overpriced food and rud
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  • 14
    Text - Star of India o Claimed * Write a Review ***** 144 reviews li Details $$ • Indian, Halal Edit E 1/24/2019 These people are crooks. VERY cheap. We ordered some food and got something else instead and a very little amount. at that. They care more about making money than pleasing their customers. Do NOT recommend at ALL. OVERPRICED! You ordered just one order of Chicken Tikka for 4 people! After eating almost all of it you came back and said the food wasn't enough". How could it be? That dis
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  • 15
    Text - Text - Peter B. DE 8/2/2015 · G Updated review FOREST HILLS, United States 14 check-ins i 31 friends O 178 reviews O 95 photos Sometimes people are just so rude and lacking in compassion that you can't go back to their restaurant even though the food is mostly good, like the panini and salad here. The pasta is mushy, though, and the service crappy. But after waiting 45 minutes to get seated even though a table was available, simply because one person was missing from my party, I've grown
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  • 16
    Text - Text - Most relevant 2 reviews ** 4 days ago Ordered a waffle to find a fingernail and a hair on my food, absolutely shocking customer service as i was told I would have to wait another hour to get a fresh one. I asked for a refund but never received one wouldn't send my worst enemy here Response from the owner 3 days ago Our restaurant is not open yet so this is impossible. We open May 12th just incase anyone thinks this is remotely true
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  • 17
    Text - Text - DOODD 22/12/2017 I live in like this place. But, frankly, it smells. Maybe if you sit outside you can't smell the nastiness, but inside is gross. It smells like it has been there for 50 years and really wanted to and never been clean, but it is a newer place. Some of the staff look cracked out. Looks like something you'd find a seedy part of town. I will avoid this place in the future. There are plenty of other places in the area to have a better experience, Was this review ...? Us
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  • 18
    Text - 5 reviews 5 months ago Bad Like 1 Share Raymond's (Owner) 5 months ago It is unfortunate that you have posted such a terrible review, given that you have never eaten at our restaurant. You are our neighbor at Paris Jeweler. Btw, nice 5 star review you gave yourself.
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  • 19
    Text - OOO0 25/4/2014 Scott E. Manhattan, Unitod Statos : O friends O 5 roviows Walked in at 1020am for a bacon egg and cheese. I was told they were done serving breakfast. Seems Strange not to serve breakfast at breakfast. I kindly brought it up and was told not to come back. Horrible Customer Service. Don't worry, I wont come back. Julie B. and 27 others voted for this review Useful 12 Funny 19 Cool 5 Comment from Umberto M. of Park Italian Gourmet Business Owner 7/10/2014 • If I remember corr
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  • 20
    Text - *★★★ 10 months ago Really great food, really grumpy service. Not family friendly. The restaurant was empty on a busy Friday night at 6:30. I think the owner should be more concerned about personal grooming and cleanliness of the restaurant than my children who weren't bothering anyone. Like Response from the owner 10 months ago We apologize that we do not allow our dining room to be used as a playground. When kids are running around tables and screaming we kinda have to put a stop to it w
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  • 21
    Text - Text - 国国 930/2018 Don't go! The mussels were rubbery, the scallops were hard and overcooked, and the linguini was inedible and coated in hot sauce (I like heat, but this was all heat and no flavor). The worst, part, however, was that we waited 60 minutes for just an appetizer of French fries (which was the only good part of the meal) and 90 minutes for the entries. I think our waitress simply forgot to put in our order. I remember when this place was Martine's, many years ago. What a sha
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